Bio
Hello! I'm Patricia Chaile
I'm a UX/UI leader, service designer, experienced strategist and self-motivated designer bringing forth valuable financial & educational design experiences and passionate about improving people's day to day. Eager to research, prototyping, analyzing, and iterating to enhance the user experience.
Let's start hearing our users!
Resume
Professional Experience
UX / UI Lead Designer
Ticmas
January 2022 - At present
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Team focal and Service UX Designer
Galicia Bank
Design cell focal point supporting payments teams for wholesale companies (salaries, transfers, frequent payments).
April 2021 – December 2021
UX Designer
July 2019 – October 2021
Supporting both teams of collections products for companies.
Senior Process Analyst
Collaboration in Project implementation focused on Customer Experience.
June 2016 – October 2021
Senior Analyst in Process Monitoring
December 2014 – May 2016
Collaboration in the development of new processes establishing ways of measurement. Participation in the implementation of Lean Methodology in Systems area.
Senior consultant
November 2013 – November 2014
In charge of the evolution of the dynamics, monitoring of indicators, and data visualization through dashboards.
Experienced Consultant
Consulting in Monitoring of key processes and preparation of reports with analysis of causes.
November 2012 – October 2013
Semi Senior Analyst at Business Continuity Planning
Supporting both centers, automating processes and in charge of process improvements.
August 2012 – October 2012
Management Semi Senior Analyst
Control of hours and expenses through SAP of company employees based in Spain, Portugal, Morocco, Israel, and Andorra.
January 2011 – July 2012
Deep Dive Auditor Analyst
Expense audits of fraudulent and higher-level employees in the United States and Canada.
September 2009 – December 2010
Compliance Reviewer Senior Assistant
Audits on expenses of employees of the United States and Canada.
December 2007 – August 2009
Educational background
Diploma in Accessibility and Usability
UTN – National Technology University
March 2020 – December 2020
Research & UX desing
Acamica private institute
March 2019 - December 2019
Master in Institutional Communication
UADE - Argentine University of Business
March 2015 – December 2017
Bachelor of International Trade
UM - University of Morón
March 2003 – February 2010
Additional info
Skills
Proactive
Internal communication skills
Team-player
Synergies
Detail-oriented
Strategic planning
Problem solving
Tools
Figma
Miro
Mural
Zeplin
MS Office
Languages
Spanish (Native)
English (Advanced)
Portuguese (Intermediate)
French (Basic)
German (Basic)
Volunteer
Leading annual projects with a focus on leaving capacities installed in people and institutions.
Implemented projects:
> 2017: Project children's home Mis Alumnos Mis Amigos (M.A.M.A.):
https://www.youtube.com/watch?v=AH1gzKXcaVs&t=2s
> 2018: Project Association for the Protection and Assistance to the Disabled (A.P.A.D.):
https://www.youtube.com/watch?v=Hxecg6ZyYL8&t=158s
More info on how we work at PRIAR: